f9club Privacy Policy

This Privacy Policy ("Policy") describes how f9club ("f9club," "we," "us," or "our") collects, uses, stores, and protects the personal information of users ("you," "your," or "User") who access or use the f9club online casino platform located at https://f9club.app (the "Platform").

f9club is committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).

By registering an account, logging in, or otherwise using the f9club Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy.

For the purposes of the Data Privacy Act of 2012 and this Policy, f9club acts as the personal information controller in respect of the personal data you provide when using the Platform. As the data controller, f9club determines the purposes and means of processing your personal information.

f9club operates the Platform for users in the Philippines and processes personal data in accordance with Philippine law. Where f9club engages third-party service providers to process data on its behalf, those providers act as personal information processors and are contractually bound to process data only on f9club's instructions and in accordance with applicable law.

If you have any questions about how f9club processes your personal data, or wish to exercise any of your rights under this Policy, please contact our Data Protection Officer using the details provided in Section 14.

f9club collects the following categories of personal data from users of the Platform:

f9club collects personal data through the following means:

• Direct Interactions: When you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in a promotion, you directly provide us with personal data.
• Automated Technologies: When you access and use the Platform, we automatically collect technical and usage data through cookies, web beacons, server logs, and similar tracking technologies. See Section 10 for more details on our use of cookies.
• Third-Party Sources: We may receive personal data about you from third parties, including payment processors (such as GCash, PayMaya, and banking partners), identity verification service providers, fraud detection agencies, and publicly available sources, where permitted by applicable law.
• KYC and AML Checks: As part of our legal obligations, we may obtain data from third-party identity verification and anti-money laundering screening services to verify your identity and assess risk.

f9club uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your f9club account, including processing your registration, verifying your identity, and enabling you to log in and use the Platform.
• Transaction Processing: To process deposits and withdrawals via your chosen payment method (GCash, PayMaya, BPI, BDO, Metrobank, and others), and to maintain accurate records of all financial transactions on your account.
• Legal and Regulatory Compliance: To comply with our obligations under Philippine law, including the Data Privacy Act of 2012, anti-money laundering regulations, and applicable online gaming regulations. This includes conducting KYC checks, filing mandatory reports, and cooperating with regulatory authorities.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, cheating, and other prohibited conduct on the Platform. We use automated systems and manual review processes for this purpose.
• Responsible Gaming: To monitor gameplay patterns and identify users who may be exhibiting signs of problem gambling, and to enforce self-exclusion requests and deposit limits set by users.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our support channels.
• Marketing and Promotions: Where you have given your consent, to send you information about f9club promotions, bonuses, new games, and other offers that may be of interest to you. You may withdraw your consent to marketing communications at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the f9club Platform.

Under the Data Privacy Act of 2012, f9club processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and f9club — specifically, to operate your account, process transactions, and provide the gaming services you have requested.
• Legal Obligation: Processing is necessary for f9club to comply with its legal obligations under Philippine law, including KYC requirements, AML regulations, and reporting obligations to regulatory authorities.
• Legitimate Interests: Processing is necessary for f9club's legitimate interests in preventing fraud, ensuring platform security, improving our services, and protecting the rights and interests of our users and the business — provided those interests are not overridden by your rights and freedoms.
• Consent: Where processing is based on your consent (such as for marketing communications or optional analytics), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

f9club may share your personal data with the following categories of recipients, strictly on a need-to-know basis and only to the extent necessary for the stated purpose:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, and other payment service providers, to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
• Identity Verification Providers: Third-party KYC and AML screening services that assist f9club in verifying your identity and assessing compliance risk, as required by law.
• Technology and Infrastructure Providers: Cloud hosting, data storage, cybersecurity, and analytics service providers who process data on f9club's behalf under strict data processing agreements.
• Regulatory and Law Enforcement Authorities: Government agencies, regulatory bodies, courts, and law enforcement authorities in the Philippines, where disclosure is required by law, court order, or regulatory directive.
• Fraud Prevention Agencies: Industry fraud prevention and information-sharing networks, to the extent permitted by law, for the purpose of detecting and preventing fraud and financial crime.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of f9club's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

f9club retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account Data: Retained for the duration of your account's active status, plus a minimum of five (5) years following account closure, in accordance with applicable AML and gaming regulatory requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine AML regulations.
• KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by a specific regulatory directive or ongoing investigation.
• Support and Communications Data: Retained for up to three (3) years from the date of the last interaction, for quality assurance and dispute resolution purposes.
• Technical and Usage Data: Retained for up to two (2) years from collection, unless required for longer retention for security or legal purposes.
• Marketing Consent Records: Retained for the duration of your consent and for a reasonable period thereafter as evidence of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with f9club's data disposal procedures.

f9club implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the f9club Platform is encrypted using industry-standard SSL/TLS protocols, ensuring that your personal and financial information cannot be intercepted in transit.
• Password Security: Account passwords are stored using industry-standard one-way hashing algorithms. f9club staff cannot view your password in plain text. You are responsible for choosing a strong, unique password and keeping it confidential.
• Access Controls: Access to personal data within f9club's systems is restricted on a strict need-to-know basis. Staff members are granted access only to the data necessary to perform their specific job functions.
• Fraud Detection Systems: f9club employs automated fraud detection and monitoring systems that continuously analyze account activity for signs of unauthorized access, suspicious transactions, or other security anomalies.
• Regular Security Audits: f9club conducts periodic security assessments and vulnerability testing to identify and remediate potential weaknesses in our systems and infrastructure.
• Data Breach Response: In the event of a personal data breach that poses a risk to your rights and freedoms, f9club will notify the National Privacy Commission and affected users in accordance with the requirements of the Data Privacy Act of 2012 and NPC regulations.

f9club uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security and fraud prevention functions. A cookie is a small text file placed on your device when you visit the Platform.

You can control and manage cookies through your browser settings. Please note that disabling essential cookies may prevent certain features of the Platform from functioning correctly. f9club does not use cookies to serve third-party advertising or to track your activity across unrelated websites.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by f9club:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed — which is the primary purpose of this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data f9club holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may update certain account details directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to f9club's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to f9club's overriding legal or operational requirements.
• Right to Data Portability: Where technically feasible and permitted by law, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: If you believe f9club has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

The f9club Platform is strictly intended for users who are at least 21 years of age, in accordance with Philippine law governing casino-style online gambling. f9club does not knowingly collect personal data from individuals under the age of 21.

All users are required to confirm their age during registration, and f9club conducts age verification checks as part of its KYC process. If f9club discovers that personal data has been collected from a user who is under 21 years of age, the account will be immediately suspended, all data will be deleted in accordance with our data disposal procedures, and any funds held in the account will be handled in accordance with applicable regulatory requirements.

If you are a parent or guardian and believe that your child has registered an account on the f9club Platform, please contact us immediately using the details in Section 14 so that we can take prompt action.

f9club reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, f9club will notify registered users via email or through a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is always displayed at the top of this page. Your continued use of the f9club Platform following the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you must cease using the Platform and may request account closure in accordance with our Terms & Conditions.

We encourage all users to review this Privacy Policy periodically to stay informed about how f9club protects your personal information.

If you have any questions, concerns, or requests regarding this Privacy Policy or f9club's handling of your personal data, please contact our Data Protection Officer through the following channel:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat widget on the f9club Platform.
• Response Time: f9club aims to respond to all data privacy inquiries within 15 business days in accordance with NPC guidelines.

If you are not satisfied with f9club's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. For more information on your rights under the Data Privacy Act of 2012, visit the NPC's official resources.